The Law Office of Mary C. Neff ("we," "us," or "our") respects your privacy. This policy explains what information we collect through maryneff.com (the "Site"), how we use it, and the choices you have.
Information We Collect
We collect information you provide directly, such as when you submit the contact form, request a free consultation, or schedule an appointment. This may include your name, email address, phone number, and any details you share about your legal matter.
We also automatically collect limited technical information when you visit the Site, such as your browser type, device type, and pages viewed, typically through cookies and similar technologies (see "Cookies and Analytics" below).
How We Use Your Information
We use the information you provide to:
- Respond to your inquiry and schedule consultations
- Communicate with you by phone, email, or text message about your request
- Maintain records of client and prospective client communications
- Improve the content and functionality of the Site
We do not sell your personal information.
Our Client Communications Platform
We use GoHighLevel, a third-party client relationship management (CRM) and communications platform, to manage contact form submissions, scheduling, and follow-up email and text communications. When you submit a form or book a consultation on this Site, your information is processed through GoHighLevel's systems on our behalf. GoHighLevel is contractually restricted from using your information for its own purposes.
Text Messaging (SMS) Consent
If you provide your phone number and opt in to receive text messages, we may send appointment reminders, follow-ups, or other communications related to your inquiry. Message and data rates may apply, and message frequency varies. Consent to receive text messages is never a condition of retaining our services. Reply STOP at any time to opt out, or HELP for assistance. Text messaging opt-in information is not shared with third parties for marketing purposes.
Cookies and Analytics
The Site may use cookies and similar technologies to remember preferences and understand how visitors use the Site. Where analytics or advertising tools (such as Google Analytics or Google Tag Manager) are enabled, they may collect information about your visit in accordance with their own privacy policies. You can control cookies through your browser settings.
How We Share Information
We share information only with service providers who help us operate the Site and communicate with you, such as our CRM provider (GoHighLevel), hosting provider, and email/calendar tools, or when required by law. We do not sell or rent your personal information to third parties for their own marketing purposes.
Data Security
We use reasonable administrative and technical safeguards to protect the information we collect. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Choices
You may opt out of text messages at any time by replying STOP, and unsubscribe from marketing emails using the link in those emails. To request access to, correction of, or deletion of your information, contact us using the information below.
Children's Privacy
This Site is not directed to children under 13, and we do not knowingly collect personal information from children.
No Attorney-Client Relationship
Submitting information through this Site, including the contact form or scheduling tool, does not create an attorney-client relationship. Please do not send confidential or time-sensitive information until an attorney-client relationship has been formally established.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.
Contact Us
If you have questions about this Privacy Policy, contact us at:
The Law Office of Mary C. Neff
1000 Eleven South, Suite 5G,
Columbia, Illinois 62236
Phone: (618) 281-6279
Email: mary@maryneff.com